At Bright Home Lighting, we’re committed to making your premium lighting shopping experience seamless from delivery to installation. Our carefully curated collection of bathroom lighting, kitchen fixtures, outdoor illumination, and stylish homewares deserves an equally thoughtful shipping and returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

International Customers: We ship globally except to certain Asian countries and remote areas. Please note that customs fees and import duties are the customer’s responsibility and are non-refundable.

Returns & Exchanges

We want you to love your lighting as much as we do. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Return Eligibility

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all tags and accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Bulbs (due to potential damage during return shipping)
  • Custom or special order lighting fixtures
  • Opened electrical components

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Bright Home Lighting Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:
– Product Name: [Insert Product Name]
– SKU/Item Number: [If available]
– Quantity: [Number of items]
– Reason for Return: [Please specify]

I confirm that the item(s) are in original condition with all packaging and accessories.

Please advise on next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number. Please include this number with your return.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging and include all accessories. Ship to:

Bright Home Lighting Returns
1776 Nickel Road
Long Beach, US 90802
USA

Note: We recommend using a trackable shipping service and retaining your shipping receipt until your refund is processed.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

To exchange an item:

  1. Follow the return process above
  2. In your return request email, specify the replacement item you’d prefer
  3. Once we receive your return, we’ll ship the new item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

Lighting Tip: Before returning ceiling lights or wall fixtures, please ensure all components are present and undamaged. This helps us process your return more efficiently.

Design Tip: If you’re exchanging a bathroom or kitchen lighting fixture, our customer service team can help you select a better-suited product for your space.

Need Help?

Our lighting specialists are here to assist you with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Bright Home Lighting for your home illumination needs!