FAQ

We specialize in premium lighting solutions for every space in your home, including:

• Bathroom lighting (wall lights, ceiling lights, complete sets)
• Kitchen lighting (island lights, flush lights)
• Outdoor lighting (weather-resistant fixtures)
• Decorative wall lights and floor lamps
• Kids’ lighting solutions
• Bulbs and easyfit shades

Plus complementary homeware items like cushions, duvets, and throws to complete your space.

Yes! We’re pleased to offer coordinated lighting packages for bathrooms and kitchens. Our designer tip: Choose our standard shipping option when ordering multiple items to ensure all components arrive together for seamless installation.

Absolutely. All our outdoor lighting fixtures are designed to withstand various weather conditions, with many featuring solar-powered options for energy efficiency.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Once your order ships from our Long Beach headquarters (within 1-2 business days), you’ll receive an email confirmation with tracking information. You can track your package directly with the carrier (DHL, FedEx, or EMS depending on your shipping method).

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Premium service via DHL or FedEx with delivery typically within 10-15 days after dispatch (1-2 day processing). Ideal when you’re eager to receive your new lighting fixtures.
• Free Shipping: For orders over $50 via EMS, with delivery within 15-25 days after dispatch. Perfect for larger orders of complete lighting sets or combined homeware items.

Yes! We proudly ship worldwide, bringing our curated lighting and homeware collections to discerning homeowners across the globe. Some Asian and remote regions may be excluded due to shipping limitations.

All orders are carefully packed at our Long Beach headquarters within 1-2 business days before dispatch. You’ll receive tracking information as soon as your items begin their journey to you.

We want you to be completely satisfied with your lighting and homeware purchases. If anything isn’t perfect, you have 15 days from receipt to initiate a return. Items must be in original condition with all packaging. Please contact our customer service team to begin the return process.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

While we recommend professional installation for complex lighting systems, many of our products come with detailed installation instructions. Our easyfit shades and some fixtures are designed for simple DIY installation. For specific questions about a product’s installation requirements, please contact our lighting specialists.

We take great care in packaging all items, but if damage occurs during transit, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.